Deming Management Method: A Comprehensive Overview
The Deming Management Method, also known as the Deming System of Profound Knowledge, is a set of management principles developed by the renowned American statistician, W. Edwards Deming. The Deming Management Method is a comprehensive philosophy of management that is based on the principles of continuous improvement, customer focus, and quality control. This approach to management has been widely adopted by organizations around the world, and is credited with transforming the way businesses are managed. This article provides an overview of the Deming Management Method and its core principles.
The Deming Management Method is based on the following four principles:
1. Continuously Improve: The Deming Management Method emphasizes the principle of continuous improvement, which involves the continual evaluation and improvement of processes in order to achieve better results. This emphasis on continuous improvement is based on the idea that small improvements, when made on a regular basis, can lead to significant gains in productivity and quality over time.
2. Focus on the Customer: The Deming Management Method places a strong emphasis on customer satisfaction, and encourages organizations to focus on providing the best possible service to their customers. This involves understanding customer needs and expectations, and striving to meet or exceed them.
3. Quality Control: Quality control is a key principle of the Deming Management Method. This involves the careful monitoring and evaluation of processes to ensure that they are effective and efficient. Quality control also involves identifying and addressing potential problems before they become serious.
4. Leadership: The Deming Management Method emphasizes the importance of strong leadership that is focused on the long-term success of the organization. Leaders should set clear goals and provide employees with the resources and support they need to achieve them.
The Deming Management Method is a comprehensive approach to management that has been widely adopted by organizations around the world. This method emphasizes the importance of continuous improvement, customer focus, quality control, and strong leadership in order to ensure organizational success. By applying these principles, organizations can improve their performance and achieve long-term success.
References
Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Press.
Deming, W. E. (2000). The New Economics for Industry, Government, Education (2nd ed.). Cambridge, MA: MIT Press.
Garvin, D. A. (1993). Building a learning organization. Harvard Business Review, 71(4), 78-91.
Harig, J. (2003). The power of the Deming management method. New York, NY: McGraw-Hill.
Kotter, J. P. (1996). Leading Change. Boston, MA: Harvard Business School Press.